03-2093 2676
    9.00am - 5.00pm
    (Mon-Fri except PH)

  • FAQ

    • Who are we?
    • Part of a global conglomerate franchise: 700+ outlets in 22 countries
    • The world leading dry-cleaning company
    • Where can you find us in Malaysia?
    • What are the operating hours?
    • What type of services are offered?
    • Washing / laundry
    • Pressing / ironing
    • Dry cleaning
    • Alterations / repairs
    • Pickup & Delivery
    • How fast is the turnaround time?
    • Pilot shops / processing plants: 1~2 days  (same day service is possible)
    • Collection centers: 3~5 days
    • Pickup & Delivery: allow for 3~5 days (garments), 7~10 days (curtains/carpets)
    • What are the typical price range?
    • What are the payment method & any hidden fees?
    • Cash, Credit Card, e-Banking
    • All listed price is inclusive of GST; no further charges
    • Payment in advance
    • What are the payment method & any hidden fees?
    • Cash, Credit Card, e-Banking
    • All listed price is inclusive of GST; no further charges
    • Payment in advance
    • How safe if your personal data with us?
    • As outline in our PDPA forms, we adhere fully to the Personal Data Protection Acts
    • What is the return / refund / guarantee policy?
    1- We exercise utmost care in processing articles entrusted to us and clean each article using method that is best suited to its nature and condition.


    2- We cannot assume responsibilities for inherent weaknesses of defects in materials that are not visibly apparent prior to processing. This applies particularly, but not exclusively to suedes, leathers, silks, satins, double-face fabrics, vinyl, polyurethanes etc.

    3- In laundering, we cannot assume responsibilities for colour loss and shrinkage or against damage to weak and tender fabrics.

    4- Any ornaments or special buttons must be removed by the customers before sending for cleaning. Responsibility is disclaimed for trimmings, buckles, beads, buttons, belts, shoulder pads and sequins etc.

    5- In the event of loss by fire, any other loss or damage to article for which we may accept liability, without prejudice, such liability SHALL NOT EXCEED ten (10) times the rates charged for cleaning the article or RM150.00, whichever shall be the lower and provided always that the claim is made within twenty-four (24) hours after receipt of the article and the original receipt of the article must be presented. Such claim shall be assessed in due consideration of reasonable of depreciation of the article due to age, fashion and use. Apart from the claim mentioned herein, we are not liable to pay you any other claim compensation damages whatsoever.

    6- The article, whether partially or completely damaged, must be retained by us upon full settlement of claim unless otherwise agreed by PRESSTO ASIA SDN. BHD.

    7- All articles must be claimed within thirty (30) days from the deposit date of the receipt. All unclaimed items will be disposed off after the expiry date unless otherwise specified at time of depositing the articles for cleaning.

    8- Please check number of articles indicated, otherwise PRESSTO ASIA SDN. BHD. count must be accepted as correct. In case of discrepancy in count, and if you are not available to verify, our count must be accepted as correct.

    9- All articles must be inspected and customer’s dissatisfaction, if any, shall be made known at time of collection. PRESSTO ASIA SDN. BHD. shall not be responsible for subsequent complaints.

    • When is the best time to schedule for pickup & delivery?
    • 2pm – 5pm
    • Other timings can be arranged upon request.
    • What are the minimum charges for pickup & delivery service?
    • Curtains/Carpets: RM500
    • Garments: RM100
    • How to get help or place an online order?
    • Helpline: +603.2093.2676 (9am-5pm, Mon-Fri)
    • Web enquiry: CONTACT US>>
    • Does Pressto provide alteration services ?
    • PRESSTOKE is the alteration arm of PRESSTO ASIA.

      Our experienced tailors are available in store at 6 locations: Desa Sri Hartamas, Gardens Mid Valley, Empire Subang, Danau Taman Desa, Pavilion and Cyberjaya.